Refund Policy

We want every order to work as described. This page explains when a refund is possible, how it is calculated and how to request one. If anything is unclear, contact us before you order and we will help you choose the right package.

Live viewer and chatbot packages

Live viewer and chatbot packages run for a fixed period (for example 1 hour, 1 day, 1 week or 1 month). You can request a refund while a package is running. The time you have already used is deducted, and it is priced as if you had bought a package of that shorter length.

Example: you buy a 1-month package and ask for a refund after 3 days. We calculate the refund as if you had bought a 3-day package and refund the difference. Long-term packages are discounted, so the used days are charged at the shorter package price.

Package time cannot be paused or frozen. Viewer packages allow one channel name change after you receive the package; chatbot packages cannot be moved to another channel.

Followers, likes, views and other one-time services

These services start automatically after payment and usually finish quickly, so they cannot be cancelled once delivery has started. Packages with a refill guarantee (for example a 30-day or 365-day guarantee, shown on the package) are covered by a refill instead of a refund: if the count drops during the guarantee period, we send replacements.

Orders with incorrect details

Delivery depends on the details you enter. If a profile or video is private, a link is wrong, or a live stream is offline during a live package, the order cannot be delivered as expected. Contact us as soon as possible with your order code so we can correct the details where it is still possible.

Payment problems

Failed card payment: a payment that fails or shows an error is not charged. Some banks show a temporary hold for a failed attempt; the bank releases it automatically, usually within a few business days.
Crypto sent short: if a wallet or exchange deducts network fees and less than the invoice amount arrives, the order does not start automatically. Contact us with your order code and the transaction ID (hash).
Charged but no active order: send us your order code, the email you used and a screenshot of the bank transaction, and we will check it.

How to request a refund

Contact us through the contact page, the live chat on the site or by email at [email protected]. Please include your order code and the email address you used for the order. We will confirm the refund amount and how it will be paid back to you.

See also our Customer Agreement and Information and FAQ.